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International Journal of Current Microbiology and Applied Sciences (IJCMAS)
IJCMAS is now DOI (CrossRef) registered Research Journal. The DOIs are assigned to all published IJCMAS Articles.
Index Copernicus ICI Journals Master List 2018 - IJCMAS--ICV 2018: 95.39 For more details click here
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National Academy of Agricultural Sciences (NAAS)
NAAS Score: *5.38 (2020)
[Effective from January 1, 2020]
For more details click here

ICV 2018: 95.39
Index Copernicus ICI Journals Master List 2018 - IJCMAS--ICV 2018: 95.39
For more details click here

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Original Research Articles

PRINT ISSN : 2319-7692
Online ISSN : 2319-7706
Issues : 12 per year
Publisher : Excellent Publishers
Email : editorijcmas@gmail.com / submit@ijcmas.com
Editor-in-chief: Dr.M.Prakash
Index Copernicus ICV 2018: 95.39
NAAS RATING 2020: 5.38

Int.J.Curr.Microbiol.App.Sci.2020.9(8): 1366-1372
DOI: https://doi.org/10.20546/ijcmas.2020.908.155


Study on Customers’ Satisfaction on Mobile Banking Services
Loganathan1, P. Balaji2*, K. R. Ashok2 and S. Parameshwari2
1ODL, TNAU, Coimbatore-03, India
2Department. of Agriculture and Rural Management, CARDS, TNAU, Coimbatore, India
*Corresponding author
Abstract:

In 2019, 503 Public and Private Banks' customers are availing mobile banking services, irrespective of the mobile networks (RBI,2019).Mobile phone is a banking tool that consumers use for banking, payments, budgeting, shopping, etc. Today, banking industry focuses on internet technology which provides branchless banking services to the customers. This study was conducted in order to analyze the customer satisfaction of mobile banking services in Tamil Nadu. A questionnaire was developed and then distributed to customers of major mobile banking service providers in Tamil Nadu. Primary data were collected using Google form through online method, from 67 respondents, who are all account holder of public and private banks. The results show that majority of the respondents have 'extremely satisfied'/ 'satisfied' and opined the positive usage of mobile banking services provided by public and private banks in Tamil Nadu State.


Keywords: Mobile banking service, Customer satisfaction, Anywhere Anytime Banking
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How to cite this article:

Loganathan, S., P. Balaji, K. R. Ashok and Parameshwari, S. 2020. Study on Customers’ Satisfaction on Mobile Banking ServicesInt.J.Curr.Microbiol.App.Sci. 9(8): 1366-1372. doi: https://doi.org/10.20546/ijcmas.2020.908.155